Technical Support / Desktop Support


: $58,360.00 - $91,330.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Our client, a global investment company, has an opening for a Technical Support Engineer to join their team. This is a 6 months contract with potential extensions in New York, NY.?

Technical Support / Desktop Support

New York, NY

6 month contract with possible extensions

Assisting with the distribution/delivery of computer hardware to various users and facilities within the corporate campus. This will involve picking up/delivering equipment to end-user, setting up systems (connecting monitors and accessories, etc. - software installation/configurations), formatting/removing hard drives, performing basic diagnostic activities (using simple software tools), and verifying asset information.

  • Provide a high level of technical support and customer service, to the FTC end user, in person.

  • Assist with upgrading, repair and migration of desktop equipment and associated peripheral devices.

  • Installation and De-installation of software and associated peripheral device drivers.

  • Successfully perform data migrations of user's data.

  • Post-move verification and reinstallation activities of all identified equipment and support of user's issues as needed.

  • Ensure customers (CSS Management Team) are always communicated to regarding completion dates of their submitted requests.

  • Provide timely resolutions to support requests to ensure personal goals are met.

  • Assist in IT related projects and maintain ownership of projects until completion. Communicate status written and verbally to manager and team members.

  • Unpack and configure computers in a depot environment.

  • Assist in the decommissioning of aged equipment as sites require following FTT prescribed process.

  • Monitor CSS support queues as needed; included, but not limited to all N. America queues.

  • Participate in Proof of Concept (POC) projects.

  • Support File/Print Services; included, but not limited to creation and delivery of training material.

  • Support Audio/Visual Service; Setup and verify rooms.

  • Participate in TechBar staffing, support and content delivery sessions as needed.

Company Description:

About Ascent:

Ascent is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. Ascent s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Ascent works as both a reliable supplier in support of programs, as well as a Strategic Advisor in support of enterprise efforts to establish best in class preferred vendor programs. Ascent was ranked in the 2007 and 2008 Inc. 500 and recognized specifically for its innovative work in staff augmentation support of Large Enterprise preferred vendor accounts.

If you are ready to propel your career to new heights read on. We are looking for talented and dedicated colleagues to join our phenomenal team. At Ascent, we have created an environment where culture, commitment and opportunity converge to yield a truly unique place to work. We know that every employee has something important to say and that every employee is integral to our success. Where else can you walk over to a founder and talk about your ideas to help build our business and have that idea implemented in 48 hours? More importantly, we do everything we can to make sure our employees not only have great jobs, but great lives.

Associated topics: assist, client, desktop, help desk, information technology, information technology support, technical support, technician, technician iv, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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